West Case Study Prepaid Calling Card – Technology

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THE WEST SOLUTION An Advanced Speech Recognition Solution When the client s program first started Advanced Speech Recognition ASR technology had voice recognition rates that were not acceptable given the size of the project and the quality necessary...

...to be successful Throughout the initial phases of the program West s team of technology experts worked to develop a customized ASR solution that would incorporate the latest technological advances to create an automated option for rotary callers Once this superior solution had been developed West... acquisition and customer care to conferencing and collections West provides a multitude of customized solutions that help companies succeed in business CASE STUDY Mass Merchandiser Prepaid Calling Cards For more information about West call 800 841 9000...

PDF Filename: CS_WIC_prepaid_calling_card.pdf

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